Kapuria, M., & Maguire, E. R. (2022). Performance management and the police response to women in India. Social Sciences, 11, 1-17. https://doi.org/10.3390/socsci11020058


Crimes against women have critical implications, not only for victims but also for overall community health and safety. Communities entrust law enforcement agencies with the responsibility to safeguard vulnerable people through effective and efficient policing approaches that provide a safe environment. Enhancing and improving the efficiency and performance of the police is an important part of preventing and reducing crimes against women. One approach to addressing specific performance targets is to adopt a performance management strategy. This paper examines survey data from 310 police officials in northern India about one such strategy: the balanced scorecard (BSC). Our analysis illuminates police perspectives about the perceived benefits of a generalized performance management strategy such as the BSC for improving police performance in addressing crimes against women and the needs of female citizens. Our findings reveal that respondents’ assessments of all four dimensions of the balanced scorecard are associated with their degree of optimism that performance measurement can improve the police response to crimes against women.

Year: 2022
Language: English
Type: Journal article
Topic: Measurement, Policing
Methodologies: Cross-sectional model